OUR SHARED RIGHTS AND RESPONSIBILITIES WHEN DOING BUSINESS TOGETHER
Travel-Click (Pty) Ltd. Registration Number 2017/029501/07 see www.travel-click.co.za.
We are a 100% black-owned South African company, with a level one B-BBEE procurement recognition.
Travel-Click is a travel agent (a go-between) facilitating transactions between you and Travel Service Providers (TSP) such as airlines, hotels, tour operators, car hire companies, rail operators, cruise companies, visa service companies, consulates and embassies, travel insurance companies and foreign exchange operators. We act on behalf of these principals and are not responsible for acts of error or omission made by them or their agents.
LICENSING AND COMPLIANCY
Yes, we are a registered company and comply with all regulations as determined by the following bodies and Acts:
We commit to complying with all current and future Acts and Laws to ensure we maintain business practices that are ethical, honest and transparent.
1.1 Travel documents (flight tickets, accommodation and car hire vouchers, itineraries, etc.) will only be issued once full payment has been received and cleared by our bankers.
1.2 We accept the following forms of payment:
2.1 Quotations are provided in writing at the current daily exchange rate and are valid for a limited period only.
2.2 Travel-Click reserves the right to amend any quotation until full payment has been received. Should the quotation be increased as a result of an exchange-rate fluctuation or any other reason, the client is still liable to pay the revised price quoted.
2.3 Airfares are subject to the cost and conditions provided by the airlines.
2.4 Should the client be a group booking and the group number deviates from the number required for the booking, the principal may reserve the right to re-cost the quotation and raise a surcharge. Should any client refuse to accept and pay the surcharge, it may result in the principal cancelling the booking and retaining any payment the client has already made.
3. PACKAGE PRICES
3.1 Prices are correct at time of invoicing and are based on current airfares, taxes hotel rates and the current exchange rate. Travel-Click reserves the right, without prior notification, to adjust prices in accordance with increases in airfares, taxes and in the event of any currency and/or price adjustments, which may become effective up to the date full payment is received.
3.2 With regard to tours, a non-refundable deposit may be required before commencement of the booking and the balance of the payment is to be received by the date stipulated by the tour operator.
4. AMENDMENT FEES
An amendment fee per booking may be levied by the relevant principal for any changes to the confirmed itinerary and/or ticket.
In the event of the client cancelling a booking/s, the client is liable for the cancellation fee stipulated by the relevant principals over and above the cancellation fees charged by Travel-Click.
6. UNSCHEDULED EXTENSIONS
In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of Travel-Click, its agents or the principal, all expenses relating to these unscheduled extensions (e.g hotel accommodation), will be for the client’s account.
7. ITINERARY VARIATIONS
7.1 While every effort is made to keep to the final itinerary, the principals reserve the right to make changes intended for the client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary.
7.2 Any such variations in the final itinerary do not constitute any reason for a refund and Travel-Click is not liable for any such variations. It is the client’s responsibility to check each amendment to the itinerary.
9. UNUSED SERVICES
No refunds will be considered for any unused or partially unused services irrespective of whether they form part of the basic package and/or in respect of pre-booked optional arrangements (e.g accommodation, flights, car hire, etc.)
10. FORCE MAJEUR AND LIMITATION OF LIABILITY
Travel-Click does not accept liability or pay any compensation where the performance of our contractual obligations is affected by force majeure (included but not limited to war, threat of war, riot, civil or political unrest, terrorist activity, natural or nuclear disasters, fire, adverse weather conditions, etc.) Travel-Click will under no circumstances be liable for any claim, loss, damage or injury suffered by any person whether to their person or property whilst travelling.
MAKING THE MOST OF YOUR TRAVEL
REMEMBER THAT WE ACT AS AN AGENT BETWEEN YOU AND THE TSP, THEREFORE:
CONSUMER PROTECTION ACT
We support the intent of the Consumer Protection Act which governs business interactions between a seller and a buyer concerning products/services consumed in South Africa. We believe in honest, transparent, ethical and fair business practice.
PROTECTION OF PERSONAL INFORMATION ACT (PoPI)
We support the intent of the PoPI Act which by and large is to protect your personal information from distribution to or access by unauthorised parties. While we at Travel-Click are committed to doing so, you need to be aware that we cannot guarantee the extent to which your information is protected by third party service providers, such as airlines, hotels, car hire companies, etc., who need your personal information to conclude your travel arrangements.
Travel-Click has taken the following steps to ensure the protection of your personal information:
2. Our employees undergo credit and criminal checks and are bound by a confidentiality agreement;
3. We endeavour to transact only with reputable third-party service providers;
4. Our technology is protected by:
5. The Companies Act stipulates that we must keep your documents on file for five years, after which it will be destroyed. During this period, we endeavour to keep your information secure, however, if you wish us to destroy your information please advise us accordingly in writing.
Should you have any concerns in this regard, please contact Zubair Philander on 021 697 0893 / 076 979 6926 or email firstname.lastname@example.org.
Should you feel that we have not lived up to your expectations in this regard and/or you need further clarification on our Terms and Conditions, please email: email@example.com.